Agent Availability app
Getting started
- ★ How it works
- ★ Minimal setup
- Limits and priorities
- Rule-based ticket routing
- Manage agent availability
- Same requester - same agent assigning
FAQ
- ★ Security and privacy
- System requirements
- General questions
- Access to Round Robin
- Connect Round Robin to Zendesk
- General ticket assignment questions
Known issues
- Important Zendesk update: Password access for APIs is being removed on January 12, 2026
- Issues with subscription updates
- 2021-04-19 The common address https://app.roundrobin-assignment.com is unavailable
- 2021-03-30 Incorrect handling holidays with the same endings as in the regular intervals
- 2021-03-23 Incorrect handling tags with special symbols
- Until 2020-01-23 Agent availability app incorrect operation
Product updates
- ★ Tags in Out of Office functionality
- ★ Zendesk agents groups and tags now in Round Robin interface
- Important Update: Deprecation of Round Robin token access for Zendesk APIs
- Important Update: Migrating from Token Access to OAuth authorization method
- Important Update to Starter Plan: Active Agent Limit Enforcement
- New version of the Agent Availability app is available (v5.6)
Scheduled maintenance
- 2025.08.17 03:00 - 04:00 GMT
- 2025.08.10 03:00 - 04:00 GMT
- 2025.05.17 03:00 - 04:00 GMT
- 2025.05.03 03:00 - 04:00 GMT
- 2024.06.09 04:00 - 05:00 GMT
- 2024.06.02 04:00 - 05:00 GMT
Disruptions
- Starting from 14 Dec 2025 04:28 GMT pod4 is not available.
- Starting from 12 Jun 2025 18:12 GMT web interface is not available. [resolved]
- Service disruption 2025-03-05
- Service disruption 2024-12-16
- Service disruption 2022-04-28
- Service disruption 2021-02-19