Triggers and Automations log and debug – Round robin

Introduction

In this tip I want to share a simple and effective technique that that we use in our daily practice.

In Zendesk, triggers and automations are used for implementation of ticket processing logic. I configure them and run them, but then, I want to make sure that everything has been properly configured and is working as expected. I also want to have sufficient diagnostic information in case something goes wrong.

We use simple technique that allows us to log:

what tickets were processed
what were the field values
what data was sent to external services via targets.

How it works

When the trigger or procedure is fired, a letter to a special e-mail address is sent. The letter contains the parameters to be monitored. The screenshot below shows, that for a selected period of time sms alerts were sent by three ticket. For each ticket you can see message text and phone number.

Setting up

Create e-mail. e.g. zendebug.*******@gmail.com. We use gmail because its interface makes it convenient to filter the log and look for events of interest.
Create e-mail target (Admin -> Extensions -> Targets -> Add target -> E-mail target)