Agent Availability app
Getting started
- ★ How it works
- ★ Minimal setup
- Limits and priorities
- Rule-based ticket routing
- Manage agent availability
- Same requester - same agent assigning
FAQ
- ★ Security and privacy
- System requirements
- General questions
- Access to Round Robin
- Connect Round Robin to Zendesk
- General ticket assignment questions
Known issues
- Important Zendesk update: Password access for APIs is being removed on December 31, 2025
- Issues with subscription updates
- 2021-04-19 The common address https://app.roundrobin-assignment.com is unavailable
- 2021-03-30 Incorrect handling holidays with the same endings as in the regular intervals
- 2021-03-23 Incorrect handling tags with special symbols
- Until 2020-01-23 Agent availability app incorrect operation
Product updates
- ★ Tags in Out of Office functionality
- ★ Zendesk agents groups and tags now in Round Robin interface
- New version of the Agent Availability app is available (v5.5)
- New version of the Agent Availability app is available (v5.4)
- Data protection proxy (DPP) on java 17 is available
- Update your Agent availability app
Scheduled maintenance
Disruptions
- Service disruption 2025-03-05
- Service disruption 2024-12-16
- Service disruption 2022-04-28
- Service disruption 2021-02-19
- Service disruption 2021-01-29
- Service disruption 2020-17-07