Getting started
- ★ How it works
- ★ Minimal setup
- Limits and priorities
- Rule-based ticket routing
- Manage agent availability
- Same requester - same agent assigning
FAQ
- ★ Security and privacy
- General questions
- Access to Round Robin
- Connect Round Robin to Zendesk
- General ticket assignment questions
- Limiting of the tickets of the agent
Known issues
- Until 2020-01-23 Agent availability app incorrect operation
- Until 2019-12-10 Authorization issue in Chrome 79
- Until 2017-07-31 Zendesk "multiselect" fields stop automatic ticket assigning
- Until 2015-07-07 Interface issue: Skill table can be scaled incorrectly
- Until 2015-06-25 Reassign tickets, which had been already assigned
- Until 2016-02-01 The log storage time is not guaranteed
Product updates
- Update your Agent availability app
- Data protection proxy is available now
- Upcoming changes in our Term of Service and Privacy policy
- Update your Agent availability app
- Release notes 2017-10-30
- Multi-select tickets fields is now supported 2017-07-31
Scheduled maintenance
Disruptions
- Service disruption 2019-04-08
- Service disruption 2018-03-08
- Service disruption 2018-02-01
- Service disruption 2017-04-06
- Service disruption 2017-03-15
- Service disruption 2016-07-13