Getting started
- ★ How it works
- ★ Minimal setup
- Limits and priorities
- Rule-based ticket routing
- Manage agent availability
- Same requester - same agent assigning
FAQ
- ★ Security and privacy
- System requirements
- General questions
- Access to Round Robin
- Connect Round Robin to Zendesk
- General ticket assignment questions
Known issues
- 2021-04-19 The common address https://app.roundrobin-assignment.com is unavailable
- 2021-03-30 Incorrect handling holidays with the same endings as in the regular intervals
- 2021-03-23 Incorrect handling tags with special symbols
- Until 2020-01-23 Agent availability app incorrect operation
- Until 2019-12-10 Authorization issue in Chrome 79
- Until 2017-07-31 Zendesk "multiselect" fields stop automatic ticket assigning
Product updates
- ★ Update your Agent availability app
- Upcoming changes in our Privacy policy
- Update your Agent availability app
- Data protection proxy is available now
- Upcoming changes in our Term of Service and Privacy policy
- Update your Agent availability app
Scheduled maintenance
Disruptions
- Service disruption 2021-02-19
- Service disruption 2021-01-29
- Service disruption 2020-17-07
- Service disruption 2020-01-30
- Service disruption 2019-04-08
- Service disruption 2018-03-08