FAQ
Frequently asked questions
- ★ Security and privacy
- System requirements
- General questions
- Access to Round Robin
- Connect Round Robin to Zendesk
- General ticket assignment questions
- Limiting of the tickets of the agent
- Rule-based ticket routing
- Manage agents availability by schedules
- Allow agents to set their availability
- Assign tickets from the same requester to one agent
- Unassign and reassign tickets (out of office)
- Alerts and email notifications
- Subscriptions
- Payments
- limitations
- Error code guide