What payment methods are supported?
The following methods are supported:
How to get a Pro Forma Invoice?
To get a pro forma invoice please:
- Go to Subscriptions page;
- Click "Buy now" button;
- Specify your company requisites, select wire transfer payment method and click "Continue";
- Select subscription term;
- Verify the requisites and click "Place order";
- Download pro forma invoice. It includes all the necessary details for wire transfer such as swift code etc.
Then you can make a payment. Your subscription will be activated immediately after receiving your payment (usually 3-5 bank days).
Important! Please ensure that your payment will be issued with "all bank costs supported by payer". Otherwise we'll receive an incomplete payment so will not be able to activate your subscription.
How do I get an invoice for my purchase?
If you are placing the order as a company, the invoice will be sent, via email, automatically to the indicated billing e-mail address. After each completed order, you will also receive a payment receipt via email.
You can also download all invoices (in PDF format) from your 2CO myAccount, available at https://secure.2co.com/myaccount/. The order number or email is needed to login. You can see them in your order confirmation email.
How can I check my payments history?
You check your payments history at any time in 2CO - Customer Area. The order number or email is needed to login. You can see them your order confirmation email.
How can I select a subscription term?
To select a subscription term you need to:
- After click "Buy now" button Click "edit"
- Select "Year" or "Month";
Is there any additional fees on top of the pricing?
Your country applicable local taxes can be added. For example if you are located in the European Union the EU VAT tax will be added.
I already paid through wire transfer. Why our subscription doesn't activated?
Your subscription will be activated immediately after receiving the payment by our payment collection provider. It usually takes 3-5 days.
What is the company information for Round Robin?
Where can I find the W8-BEN-E form and the W9 Form?
You can download the W8-BEN-E form and the W9 Form here.
How can I change payment method for my subscription?
You can change your payment method at any time in 2CO - Customer Area. The order number or email is needed to login. You can see them in your order confirmation email.
How do I set up auto renew for my subscription?
Check this checkbox in "Billing Information" section when you will pay for the subscription.
My subscription was expired. How can we reactivate it again?
You need to renew your subscription:
- Go to Subscriptions page;
- Click "Renew/Change" button, than click "Upgrade now";
- Specify your company requisites and click "Place order".
What happens if an automatic payment failed?
Our billing stops charging attempts after first failure. Please renew the subscription manually and set auto renew option if necessary.
How can I update the credit card info?
You can change the credit card info at any time in 2CO - Customer Area -> Payment Methods-> Update card or add another card. The order number or email is needed to login. You can see them your order confirmation email.
How can I update the billing email?
You can't change the billing email myself. It is a restriction on 2Checkout side.
To change the billing email, please send a message to email@example.com on behalf of the current billing email id and ask them to change it.