Same requester - same agent assigning
You can setup the period of time during which Round Robin will assign tickets from the same requester to the same agent. You can set the period in hours "h" or in minutes "m". For example "5h" or "30m". Max value is 168 hours (1 week).
1. Click Settings
2. Specify the desired setting in the Same agent period field. For example "24h" or "5m".
3. Click Save
Leave the field blank to have Round Robin ignore this assignment method.