Service disruption Aug 02
Delays in ticket assignment was observed for some accounts from 2015-08-02 04:13:48 UTC to 2015-08-02 04:19:53 UTC duration 6 min.
What was it
In this period of time an instability in Zendesk API operations was observed. Significant number of requests returned with an Timeout Exception error. In this regard the delays in ticket assignment was observed for some accounts.