Delays in ticket assignment and re-assignments of already assigned tickets were observed for some accounts from 2015-09-22 03:31:48 UTC to 2015-09-22 04:56:53 UTC duration 1 h 25 min.
What was it
In this period of time an instability in Zendesk API operations was observed. Significant number of requests returned with an Timeout Exception error. Round Robin was not receive a response within the required timeout period (5 sec). In this regard the delays in ticket assignment and re-assignments of already assigned tickets were observed for some accounts.
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