- Agent availability app has been updated for compatibility with Zendesk Apps Framework v2
- Supervisors are supported in Agent availability app
- Some improvements of Agent availability app user interface has been made
Agent availability app has been updated to be compatible with latest Zendesk apps infrastructure changes. If you are using old version of the app please update it up to the latest version. Old version will continue operating up to March 1st, 2018 then will be stopped.
Now you can set who of your agents can manage the availability of other team members. Just list your supervisors in the Supervisors field at the Settings page.
User interface improvements
- New data refresh capabilities - now the app refreshes the data automatically without reopening the window. Also you can refresh the data manually if needed by clicking new refresh button.
- The controls have been changed to be the same as these are in the main Round Robin client interface for clarity.