Data protection proxy (DPP) on java 17 is available

What is the Data protection proxy?

Data protection proxy (DPP) is a small middleware which Round Robin customers are using to be compliant with EU GDPR, HIPPA, or other personal data protection regulations. DPP hides personal data in Zendesk API responses like this:

Before proxy After proxy

{

  "id":              35436,

  "url":              "https://company.zendesk.com/api/v2/tickets/35436.json",

  "external_id":      "ahg35h3jh",

  "created_at":      "2009-07-20T22:55:29Z",

  "updated_at":      "2011-05-05T10:38:52Z",

  "type":            "incident",

  "subject":          "Personal information",

  "raw_subject":      "Personal information",

  "description":      "Personal information"

 

{

  "id":              35436,

  "url":              "https://company.zendesk.com/api/v2/tickets/35436.json",

  "external_id":      "ahg35h3jh",

  "created_at":      "2009-07-20T22:55:29Z",

  "updated_at":      "2011-05-05T10:38:52Z",

  "type":            "incident",

  "subject":          "*secured*",

  "raw_subject":      "*secured*",

  "description":      "*secured*"

 

 

Thus, Round Robin or other side data processor has no access to sensitive information at all. No access - no problems. 

Why did we release this version?

Google App Engine ends-of-support Java 8 runtime from January 30, 2024. This means that consumers who use DPP deployed on the Google App Engine will not be able to redeploy or update DPP java 8 version starting this date.

Do I need to update my DPP installation?

If you are using DPP deployed on the Google App Engine you need to update it.

When do I need to update my DPP installation?

If so, you need to update your DPP until January 31, 2026.

How do I update my DPP installation?

Please use the following instruction to update your installation.

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