What is the Data protection proxy?
Data protection proxy (DPP) is a small middleware which Round Robin customers are using to be compliant with EU GDPR, HIPPA, or other personal data protection regulations. DPP hides personal data in Zendesk API responses like this:
Before proxy | After proxy |
{ "id": 35436, "url": "https://company.zendesk.com/api/v2/tickets/35436.json", "external_id": "ahg35h3jh", "created_at": "2009-07-20T22:55:29Z", "updated_at": "2011-05-05T10:38:52Z", "type": "incident", "subject": "Personal information", "raw_subject": "Personal information", "description": "Personal information" |
{ "id": 35436, "url": "https://company.zendesk.com/api/v2/tickets/35436.json", "external_id": "ahg35h3jh", "created_at": "2009-07-20T22:55:29Z", "updated_at": "2011-05-05T10:38:52Z", "type": "incident", "subject": "*secured*", "raw_subject": "*secured*", "description": "*secured*"
|
Thus, Round Robin or other side data processor has no access to sensitive information at all. No access - no problems.
0 Comments