limitations

To protect the app from overload we impose some limits.  

  • Zendesk API calls per month dependent on your plan:

FREE - 5,000 

REGULAR - 50,000

PLUS - 100,000

ENTERPRISE - 200,000

  • Max number of tickets in a ticket source view dependent on your plan:

FREE - 100

REGULAR - 200

PLUS - 500

ENTERPRISE - 1000

  • Assignment live time can be up to 168 hours (1 week) for all plans.
  • Max number of tickets processed by Out-Of-Office functionality at ones is 100 tickets for all plans.
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