Update your Agent availability app

In 2019 we had made huge under the hood work for enhancing Round Robin app reliability and scalability. To be compatible with these changes the Agent availability app needs to be updated. If you are using the Round Robin Agent availability app you need to update it up to the latest version 5.1. 

To do this:

1. Download the latest version of the app.

2. Install it ((gear) » Apps » Manage » Upload private app).

https://yourzendesksubdomain.zendesk.com/agent/admin/apps/manage 

3. Specify app parameters and click Save settings.

  • Project id: Your Project id from Round Robin settings page.
  • API key: Your API key from the Round Robin settings page.

6. Check that the new app works as expected

7. Uninstall the old one 

The old version will no be supported from March 01, 2020.

 

Have more questions? Submit a request

7 Comments

  • 1
    Avatar
    Aditya

    Will my settings migrate automatically to the new version? Do I need to create some sort of backup?

  • 0
    Avatar
    Janos Eszter

    I have the exact same question. Thanks

  • 0
    Avatar
    Joanne Grady

    I also have the same question

  • 0
    Avatar
    Alexander

    That article is intended for the Agents Availability app.
    It is the Zendesk widget like:

    This widget is just a client part for the Round Robin (RR) app, it loads the data every time from the RR app and doesn't store data inside. So you can safely install/update that widget (but you need to re-enter the Project ID and API key according to paragraph 3).

    Edited by Alexander
  • 0
    Avatar
    Aditya

    @Alexander: Thanks for the confirmation.

  • 0
    Avatar
    Janos Eszter

    @Alexander: Thank you!

  • 0
    Avatar
    Serge

    Hello!

    A bug had been found in the Agent availability app 5.0. The bug manifested itself if an agent who tried to use the Agent availability app was not active (Active=No) in Round Robin. In such a case, the app displayed a loading state and did nothing.

    The bug was fixed. The new release 5.1 is available for download by the original link. If you have already upgraded your Agent availability app to release 5.0, please upgrade it again to release 5.1.

    We apologize for the inconvenience. 

    Edited by Serge
Please sign in to leave a comment.
Powered by Zendesk