Update your Agent availability app

In 2019 we had made huge under the hood work for enhancing Round Robin app reliability and scalability. To be compatible with these changes the Agent availability app needs to be updated. If you are using the Round Robin Agent availability app in your Zendesk agent interface you need to update it up to the latest version 5.1.

What is the Round Robin Agent availability app?

Round Robin Agent Availability app is an app that is installed into Zendesk's agent interface and enables your agents to set their own availability state in Round Robin (available, unavailable or by schedule). It looks like this.

How to get updated:

1. Download the latest version of the app.

2. Install it ((gear) » Apps » Manage » Upload private app).

3. Specify app parameters and click Save settings.

  • Project id: Your Project id from Round Robin settings page.
  • API key: Your API key from the Round Robin settings page.

6. Check that the new app works as expected

7. Uninstall the old one 

8. Enjoy. You need to do nothing in Round Robin settings.

The old version will no be supported from March 01, 2020.

 

 

Have more questions? Submit a request

9 Comments

  • 1
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    Aditya

    Will my settings migrate automatically to the new version? Do I need to create some sort of backup?

  • 0
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    Janos Eszter

    I have the exact same question. Thanks

  • 0
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    Joanne Grady

    I also have the same question

  • 0
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    Alexander

    That article is intended for the Agents Availability app.
    It is the Zendesk widget like:

    This widget is just a client part for the Round Robin (RR) app, it loads the data every time from the RR app and doesn't store data inside. So you can safely install/update that widget (but you need to re-enter the Project ID and API key according to paragraph 3).

    Edited by Alexander
  • 0
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    Aditya

    @Alexander: Thanks for the confirmation.

  • 0
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    Janos Eszter

    @Alexander: Thank you!

  • 0
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    Serge

    Hello!

    A bug had been found in the Agent availability app 5.0. The bug manifested itself if an agent who tried to use the Agent availability app was not active (Active=No) in Round Robin. In such a case, the app displayed a loading state and did nothing.

    The bug was fixed. The new release 5.1 is available for download by the original link. If you have already upgraded your Agent availability app to release 5.0, please upgrade it again to release 5.1.

    We apologize for the inconvenience. 

    Edited by Serge
  • 0
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    Paylocity EUC

    having an issue when attempting to set up the 5.1 ver for the first time. 

     

    i figured it out. It's because of settings in Brave Browser. Works fine in Chrome.

    Edited by Paylocity EUC
  • 0
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    Serge

    Thank you for the feedback. We'll try to reproduce it in Brave Browser and contact you by email.

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